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Shipping policy
Where we ship
We ship across India and to most countries worldwide. If we can't deliver to your country or PIN code, checkout will tell you before you pay.
Dispatch time
- India: orders are packed and dispatched within 1–2 business days.
- International: orders are dispatched within 2–4 business days.
Orders placed on Sundays or public holidays are dispatched on the next business day.
Delivery time
After dispatch, delivery usually takes:
| Destination | Estimated delivery |
|---|---|
| India: metro cities | 4-5 business days |
| India: rest of India | 7–10 business days |
| India: remote areas, North East, J&K | 10–12 business days |
| USA, UK, Canada, Australia, UAE | 10–12 business days |
| Europe | 10–12 business days |
| Rest of the world | 10–20 business days |
These are estimates. Courier delays, weather, public holidays or customs checks can sometimes add a few days.
Shipping charges
India
- Free shipping on prepaid orders above ₹599
- Below that, shipping is ₹59.
International
- Shipping is calculated at checkout based on your country and the weight of your order.
- Cash on Delivery isn't available for international orders.
The exact shipping amount is always shown at checkout before you pay.
Customs duties and taxes (international orders)
Prices on our store don't include import duties, customs fees or local taxes (such as VAT or GST) charged by your country. If your country charges them, you pay them when the package arrives, or the courier will collect them before delivery. We can't predict or control these charges, so please check your country's customs rules before ordering.
Order tracking
Once your order ships, we'll send you a tracking link by email, SMS or WhatsApp. If you haven't received it within 2 business days of ordering (4 for international orders), contact us.
Delivery attempts and undelivered packages
The courier will try to deliver up to 3 times. If the delivery can't be completed (for example, the address is wrong, nobody is available, or the phone is unreachable), the order is returned to us. Please make sure your address, PIN or postal code and phone number are correct when you order.
For international orders, if a package is refused, isn't collected, or can't be delivered because customs duties weren't paid, it may be returned to us or destroyed by customs. In that case we refund the product price only. Shipping costs and any return or customs charges aren't refunded.
Packaging and damaged deliveries
Every order is carefully packed to protect it in transit. Please record an unboxing video when you open your package. If anything arrives broken, contact us within 48 hours of delivery with the video, and we'll send a replacement or a full refund. See our Refund Policy for details.
Orders not delivered
If your order is lost in transit or isn't delivered, you'll get a 100% refund, including shipping, or we'll send it again at no extra cost. This applies to India and international orders. It doesn't cover packages refused or left uncollected, as described above. If tracking shows "delivered" but you haven't received the package, contact us within 48 hours and we'll raise it with the courier.
Address changes and cancellations
You can change your delivery address or cancel your order any time before it ships. Once it's shipped, the address can't be changed.
Contact us
For any question about shipping, email dhananibhagirath@gmail.com with your order number.
